Customer Service (15 points)

Have you ever wondered which companies provide the best and worst customer service? Click here to see a news report about it. Of course, you can't really know what good and bad customer service looks like until you watch it on YouTube as well by clicking here.

Now, I would like to know about a time when you have very good customer service. Where were you? What did the person say or do that made you happy?

Think of a different time when you had bad customer service. Where were you?
What did the person say or do that made you unhappy?

Please provide a detailed paragraph about each situation. Then, please comment on someone else's post as well. You may do this by opening another person's post and then clicking the Reply button.

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